Hello, I'm
Mohd. Hammad

• Lead content quality initiatives for Walmart Marketplace, ensuring product listings meet accuracy standards across high-volume seller accounts
• Mentor and guide team of content specialists on best practices, conducting training sessions that significantly improved accuracy
• Resolve complex escalations involving product titles, descriptions, and compliance, maintaining a high first-contact resolution rate
• Collaborate with cross-functional teams including Product, Operations, and Engineering to streamline content workflows
• Utilize JIRA for case management and performance tracking, significantly reducing average resolution time
• Drive catalog health initiatives that enhanced product discoverability and improved customer experience metrics

• Provide comprehensive email support to marketplace sellers, addressing account management, payment processing, and policy-related inquiries
• Troubleshoot complex operational issues and technical challenges, achieving consistently high customer satisfaction rating
• Collaborate with internal stakeholders to identify systemic issues and implement solutions that reduced ticket volume
• Maintain detailed case documentation in CRM systems, ensuring knowledge base accuracy
• Analyze support trends and provide actionable insights for process optimization and seller experience enhancement

Successfully completed training focused on recognizing and handling vishing (voice phishing) attempts. This certification ensures the ability to securely manage sensitive vendor information, report suspicious communication, and support organizational cybersecurity goals in line with Walmart's compliance protocols

Completed foundational training in vendor information security. The course covered essential principles of data protection, secure information sharing practices, and the importance of maintaining confidentiality and integrity in vendor-related communications.